Legal
Information

Privacy policy
Terms & conditons
cancellation & refund

01

Privacy Policy

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Privacy Policy :

Last updated on : 01st March 2025
Aaditya Tech Solutions is committed to protecting the privacy of its customers, partners, and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, products, and services.

01. Information We Collect :
We may collect the following types of information:
1.1 Personal Information :
  • Name, email address, phone number, and mailing address.
  • Company name and job title.
  • Payment details for transactions.
  • Communication history with us.
1.2 Technical & Usage Information :
  • IP address, device type, and browser information.
  • Website usage data through cookies and analytics.
  • Logs related to support and service requests.
1.3 Business Information
  • Details related to purchases and inquiries about AIDC products
  • Feedback and survey responses
02. How We Use Your Information :
We use the collected information for the following purposes:
  • To provide, manage, and improve our products and services.
  • To process orders, payments, and deliveries.
  • To respond to inquiries, support requests, and complaints.
  • To send promotional messages, newsletters, and offers (with opt-out options).
  • To comply with legal obligations and prevent fraud.
03. How We Share Your Information :
We do not sell or rent your personal information. However, we may share your information with:

  • Service providers (e.g., payment processors, delivery partners) to fulfill transactions.
  • Legal authorities if required by law or to protect our rights.
  • Business partners for relevant service enhancements, with appropriate safeguards.
04. Data Security :
We implement appropriate security measures to protect your data against unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed 100% secure.

05. Cookies & Tracking Technologies:
We use cookies and analytics tools to enhance user experience and analyze website performance. You can manage your cookie preferences through browser settings.
06. Your Rights & Choices:
You have the right to :
  • Access, update, or delete your personal data
  • Opt-out of marketing communications
  • Request a copy of your data in a portable format
To exercise your rights, contact us at : info@aadtechsol.com.
07. Changes to This Policy :
We may update this policy from time to time. Any changes will be posted on our website with an updated "Effective Date."
08. Contact Us
For questions about this Privacy Policy, contact us at:
  • Email : info@aadtechsol.com
  • Adress : 39/1449-A, Aiswarya Road, Opp.Metro Pillar #548, Kochi – 682025.
  • Contact No. : +91 940091 7849

02

Terms & Conditions

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Terms & Conditions :

Last updated on : 01st March 2025
These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between “us” and you, and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

The use of this website or availing of our Services is subject to the following terms of use:

  • To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements.
  • The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.
  • You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.
  • You agree to pay us the charges associated with availing the Services.
  • You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
  • You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.
  • You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.
  • You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.
  • Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
  • These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
  • All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in ERNAKULAM, KERALA
  • All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

03

Cancellation & Refund

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Cancellation & Refund Policy :

Last updated on : 01st March 2025
AADITYA TECH SOLUTIONS (ATS) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • ATS does not accept cancellation requests for items with shelf life, like ID card / Barcode printer ribbons, self adhesive labels, cleaning cards etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within One day of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within One day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to Cusotomer Service Team. In case of any Refunds approved by ATS, it’ll take 1-2 Working Days days for the refund to be processed to the end customer.